Artificial Intelligence is fast becoming the strategic backbone of modern business, transforming not only operations but also leadership decision-making. Luka Kokot is at the forefront of this shift—bridging the gap between innovative AI solutions and real-world enterprise needs. From daily operations to long-term strategy, every aspect of any organization relies on IT systems that are secure, scalable, and aligned with business objectives. However, generic, off-the-shelf solutions often fall short of meeting the nuanced demands of modern enterprises. That’s where reliable and tailored IT solutions come into play.
These solutions are designed with the purpose of offering a higher level of functionality and greater flexibility, allowing companies to adapt quickly to market changes and internal growth. As things stand, digital transformation is accelerating, and businesses can’t afford inefficiencies or vulnerabilities in their IT infrastructure.
Behind the most effective tailored IT solutions is leadership that combines vision with technical depth. One such example is the development of AI-powered infrastructure designed not only to automate, but to intelligently inform business decisions at scale. Increasingly, this blend of automation and intelligence is being shaped by a new generation of technologists who understand how to bridge enterprise needs with cutting-edge AI—both practically and strategically.
When businesses invest in bespoke IT solutions, it ensures seamless integration, optimized performance, and proactive support, ultimately driving productivity and innovation. Whether it’s cloud management, data analytics, system automation, or network security, having a reliable IT partner means having the confidence to move forward strategically.
While large-cap organisations often have the resources to invest in cutting-edge technology and dedicated in-house IT teams, the real challenge lies with small and medium-sized enterprises (SMEs). These businesses typically operate with tighter budgets and leaner teams, making it harder to justify or implement large-scale IT investments.
Yet, they face the same cybersecurity threats, data management needs, and customer expectations as their larger counterparts. For SMEs, tailored IT solutions are not just about optimization—they’re about survival and sustainable growth.
Achieving this balance—especially for SMEs—is entirely possible with the right leadership approach. Forward-thinking leaders such as Luka Kokot comprehend that investing in technology is not just a cost—it’s a strategic decision.
With a well-defined roadmap and the right mindset, even the most resource-constrained organisations can harness the full potential of tailored IT solutions and position themselves for long-term success. The right technology partner can help bridge the resource gap by delivering scalable, cost-effective solutions that meet immediate needs while laying the groundwork for future expansion. Reliable support, strategic planning, and access to modern tools empower SMEs to compete in a digital-first economy without overextending their resources. This is where BroadVision Technologies excels with its functionality. For the past 25 years, the company has been a leading provider of adaptive and customised solutions to meet the changing requirements of its clients.
The distinct edge of BroadVision is its approach to collaborate with a carefully selected network of international and local partners who offer best practice models for meeting critical functional and operational requirements. Through such collaborations, the company aims to deliver high-tech solutions at a low cost while ensuring the best total cost of ownership for its clients. What started as a humble operation has today grown into a leading IT solutions provider, serving African and European conglomerates.
Pioneering Applied AI: A Leadership Journey
Luka Kokot’s academic and professional journey reveals a commitment to bridging advanced engineering and the practical use of AI. With a degree in Electrical Engineering and a Master of Science focused on the managerial applications of Artificial Intelligence, he exemplifies a new wave of technologists focused not only on technical implementation, but strategic business enablement through AI. His unique approach blends deep systems thinking with a practical drive to solve fragmentation across enterprise environments.
Before joining BroadVision, he was involved in several high-impact projects across South Africa. He gained firsthand insight into the technological challenges businesses face, especially in navigating data fragmentation and underutilised digital systems. This experience, combined with his academic grounding, led to the conception of BroadVision’s AI-assisted middleware.
Today, he continues to focus on advancing that technology, while driving BroadVision’s extensive mission of delivering innovative, future-ready IT solutions that empower businesses across the globe.
Luka reflects on the journey: “BroadVision began 25 years ago with a mission to support SMEs in South Africa, providing reliable and tailored IT solutions. Over time, the company rapidly expanded its footprint across the African continent and globally, evolving into a strategic partner for enterprises with offerings like our 24/7/365 helpdesk, our highly regarded CIO-as-a-Service model, and now our unique middleware solution which continues to gain traction.”
While BroadVision was on the verge of becoming a global strategic partner, Luka was appointed as Director of Business Innovation & Technology Investments in London—an intentional move to strengthen its presence in the UK and Europe. This role has been instrumental in introducing its AI-assisted middleware.
Luka shares, “This solution is designed to tackle one of the most persistent challenges in today’s organisations: fragmented systems and siloed data. Our software ingests, consolidates, and distributes data across platforms, layering AI and analytics to deliver actionable insights via real-time dashboards. It’s a transformative tool that turns disconnected data into strategic intelligence.”
Scalability is at the heart of BroadVision’s approach. As the clients’ businesses grow, its solution evolves with them—ensuring long-term value and adaptability. Ultimately, it empowers stakeholders to make more informed, data-driven decisions that move their organisations forward.
Solutions Making a Global Impact
BroadVision’s most recent—and arguably most impactful—innovation is its proprietary AI-assisted middleware platform. As the name suggests, it acts as a bridge between fragmented systems, consolidating data from across an organisation and transforming it into actionable insights through AI-powered analytics and dashboards.
What sets this innovation apart is its foundation in applied research and original problem-solving. Luka and his team conducted structured interviews with SME leaders to uncover a recurring theme: while generative AI tools like ChatGPT were widely known, very few offered contextualised, organisation-specific insights. This informed the design of BroadVision’s AI platform, which goes beyond generic responses to deliver bespoke, operationally-aligned analytics—a rarity in today’s AI market. It’s this blend of user-centric thinking and AI innovation that has attracted attention from global partners and industry experts alike.
In response, BroadVision developed this middleware to address a critical gap—helping organisations overcome data fragmentation and leverage AI in a way that’s truly meaningful to their unique operations. It’s a future-ready solution driven from the company’s London office—one that is expected to play a key role in reshaping how businesses leverage technology to make smarter, faster decisions.
The Strategies of Success
“Our expansion isn’t just about geography—it’s about relevance,” Luka explains. “We’re focused on building platforms that deliver measurable intelligence to organisations. AI should enable better decisions, not just faster ones. Our middleware is designed around that principle, and it’s reshaping how companies manage complexity.”
In terms of BroadVision’s AI-assisted middleware, the primary focus remains on the hospitality industry for the time being. This sector, in particular, holds a vast amount of underutilised data, making it an ideal environment for its technology to deliver real value.
Reflecting further, Luka comments, “From there, our strategy includes expanding into new verticals and geographies through the opening of new offices, recruitment of targeted sales teams, and the continuous enhancement of the platform to cater to a wider range of industries. Ultimately, our global approach is rooted in purposeful innovation, strong local partnerships, and scalable solutions tailored to real-world business needs.”
The Core Values
Luka thrives with a leadership approach that emphasises the functioning of the company’s core values. In Luka’s perspective, these are clear and deeply embedded in everything the company does: Integrity, Transparency, Client Focus, Excellence, Collaboration, and—most importantly—Innovation. Innovation is not a department—it’s a mindset. Under Luka’s direction, BroadVision embeds a culture of applied AI across its service portfolio, ensuring that technology is always aligned with client outcomes. This approach reflects a growing recognition of his work in redefining how AI is integrated into business environments.
He reveals, “Our mission is twofold. Firstly, we strive to be recognised as one of the world’s leading technology companies—synonymous with quality, reliability, and excellence. Secondly, we’re committed to redefining how the IT industry operates by introducing fresh, forward-thinking approaches that challenge outdated norms.”
At the heart of it all is the proficient team. It propels BroadVision and keeps it at the forefront of the industry through passion, commitment, and creativity.
Exhibiting Proficiency
Cultivating a strong company culture at BroadVision starts with building the right team. Luka’s approach is highly intentional about ensuring that every new hire aligns with the values from day one. He looks for self-aware team players—individuals who not only take pride in the quality of the work but also understand their role within the broader vision of the team.
Luka expresses, “When you have people who are both collaborative and take full ownership of their output, you create a culture that is naturally dynamic, ambitious, and committed to excellence. This mindset doesn’t just exist at the team level—it’s embedded across all layers of the organisation.”
The team doesn’t believe in traditional management for the sake of hierarchy. Its leaders are deeply involved, leading from the front, setting the pace, and actively contributing to its global goals. Their engagement is critical in fostering a high-performance culture that supports both innovation and long-term growth.
Leveraging the Innovations of Technology
BroadVision’s true strength lies in how it harnesses AI and automation to drive strategic value for its clients. Over time, the company realised that many of its core functions—such as data analysis, trend identification, and delivering insights to executive teams—align perfectly with what AI-powered middleware can achieve at scale.
This realisation sparked a major push to develop and deploy its proprietary middleware platform further. By automating the consolidation and analysis of fragmented data, the software enables stakeholders to access critical insights in real time, empowering more informed decision-making.
In effect, the company is embedding AI and automation not only into the tools it offers but also into the strategic roles within teams that hold within the client organisation. This allows the company to go beyond traditional IT service delivery and truly act as innovation enablers for the business support.
The Pearls of Wisdom
As an advice to the budding aspirants, Luka shares, “The first step in any successful digital transformation journey is to understand your current landscape—what systems and processes you have, and more importantly, what you value about them.” He asserts, “Often, the things we think we ‘like’ are simply familiar manual processes. But familiarity doesn’t equal efficiency. In many cases, these processes need to be reimagined or even creatively dismantled to make way for smarter, more scalable solutions.”
To do this effectively, businesses need a partner that not only comprehends technology but also understands how to align it with their specific goals. Someone who can guide you through the available options and help you chart a course that is both strategic and realistic.
Above all, it’s essential to embrace change as a positive force. Technology is evolving rapidly, and so are customer expectations. Staying ahead of the curve is no longer optional—it’s a competitive necessity. “Businesses that invest in the right digital strategies now will be the ones delivering exceptional value in their industries tomorrow,” he adds.
Envisioning the Future
BroadVision is in a period of rapid growth, both in terms of geographical presence and technological innovation. Currently, the company is operating from offices in Johannesburg and Cape Town (South Africa), Mahé (Seychelles), and London (UK). Over the next year, the plans reflect expansion with the launch of offices in New York (USA) and Dubai (UAE). These locations will strategically position the company to serve global clients better and promote its AI-assisted middleware.
Its proprietary AI platform is a central focus of the future vision. While it was initially developed and tested within the hospitality industry, where it’s already generating significant interest and success, the company perceives potential applications across many other sectors.
Data silos exist in nearly every industry, and SMEs in particular often struggle to interpret this data in a cohesive, actionable way. The company’s goal is to be the bridge that connects fragmented systems and empowers businesses with real-time insights.
In the next five years, BroadVision aims for its AI tool to become synonymous with cutting-edge software innovation. “Clients can expect ongoing product evolution, tailored industry-specific enhancements, and a growing global footprint—anchored by a team dedicated to solving real-world problems through smart, scalable technology,” expresses Luka.
As BroadVision continues its journey, one thing remains clear: in an era where innovation and resilience go hand in hand, tailored IT solutions aren’t just a luxury—they’re the foundation of sustainable success.
