Chad Bishop brothers, Account Manager and Owner of InXpress Calgary, is redefining the relationship between commerce and community. A forward-thinking entrepreneur, Chad has infused his logistics business with a powerful vision—one that aims not only for business success, but also for social impact. Together with his brother and business partner Garret, Chad has propelled their InXpress franchise to the forefront of the logistics industry, creating a model of growth built on strategy, service, and heart.
From Humble Beginnings to Lasting Legacy
The Bishop brothers’ journey is one of resilience and evolution. The loss of their father when Chad was six and Garret just nine shaped the course of their lives in profound ways. Raised by a strong, determined single mother, they inherited a work ethic grounded in responsibility, perseverance, and self-reliance. Male mentors—coaches, teachers, and early employers—further fueled their growth, shaping them into hardworking professionals who understood that leadership is not about giving orders, but about setting an example.
Starting as laborers and climbing the ladder through managerial and sales roles, Chad and Garret steadily built their careers before becoming franchise owners. Their collective experience cultivated a hands-on approach and a relentless drive to continuously improve.
Strategic Growth Through InXpress
In 2017, the brothers attended a franchise expo that would change their trajectory. Uncertain about what they were seeking but clear about what they wanted to avoid—brick-and-mortar setups, high overhead, and inventory—they discovered InXpress. The business model offered low operating costs, minimal royalties, and access to extensive training, from InXpress University to Boot Camp and mentorship programs.
Chad took the lead initially, with Garret as a silent partner until 2020, when he sold his interest in another venture and joined full-time to handle daily operations. The shift in roles was pivotal. Chad focused on strategic relationships and growth, while Garret streamlined internal operations. This balance proved powerful.
“It was a hard start, with an easy lesson,” Chad reflects. “You need a thick skin in this business. Rejection is part of the game, but so is persistence.”
Over time, the business flourished. From modest first-year revenues, they scaled to over $900,000 in their sixth year. Milestones include winning the “Top Gun” award for margin growth in year two and “Best Retention” in year four. In 2022, their commitment deepened with a five-year franchise renewal—a move that solidified their vision of long-term sustainability and impact.
A Business Built on Service and Relationships
Chad and Garret’s success lies in their deeply customer-centric philosophy. They position InXpress Calgary as more than a shipping provider; they are a trusted extension of their clients’ businesses. Their approach focuses on offering Economical Shipping Solutions with the kind of personal, face-to-face service that stands out in a digital, automated age.
“We are a preferred choice because our customers can put a face to the business,” says Chad. “They call, and we answer—even if it’s after hours, on weekends, or during holidays.”
That level of dedication has earned customer loyalty, even from those who initially explored competitor services. While competitive pricing plays a role, the real differentiator is service. The Bishop brothers know that in logistics, where complexities abound, reliability and responsiveness can make or break a client relationship.
Solving Industry Challenges with Innovation
From the outset, the brothers identified key gaps in the logistics space—namely, high costs and poor customer service. Their strategy was simple: provide better pricing and exceptional support to help businesses grow. They’ve empowered their clients to enter new markets, expand their revenue streams, and navigate shipping logistics with confidence.
But growth hasn’t come without challenges. Logistics is a high-touch, high-stakes industry. Convincing businesses to change providers is difficult and time-consuming. Additionally, hiring the right team members who can match their service standards has proven a recurring obstacle. Despite these challenges, Chad and Garret continue to refine their hiring practices and client acquisition strategies, staying focused on long-term results.
Culture-Driven Leadership
At the heart of their business is a values-driven culture. Hard work, accountability, and self-motivation are not just expected—they’re lived daily. Chad and Garret have created a workplace that feels like family, extending that same warmth to their customers.
“Our goal is to make people feel supported,” Chad explains. “Whether you’re a large enterprise or a small startup, you deserve respect, guidance, and attention.”
The combination of InXpress’s structured training programs and the Bishop brothers’ deeply ingrained values has fostered a professional environment where people feel empowered and appreciated. The result is a thriving franchise built on trust, loyalty, and shared success.
Community Engagement at the Core
For Chad, success is measured not only in profit but in impact. Under his leadership, InXpress Calgary is active in a range of community-focused efforts. One of the most notable is their participation in InXpress Gives Back, an annual global initiative supported by the corporate office.
From landscaping a school in a low-income neighborhood to creating holiday cards for veterans, and even offering discounted shipping to support the “Take a Kid to the Course” golf program, Chad has championed projects that reflect the company’s commitment to social responsibility.
“We want to be known not just for what we do, but how we do it—and who we support along the way,” Chad notes.
Looking to the Future
Garret and Chad’s vision for InXpress is far-reaching. They aim to expand their footprint both within Canada and across the global InXpress network. By building out their sales and service teams, they hope to shift more of their time toward high-level strategy, process optimization, and expanding their offerings to existing clients.
This shift will allow them to not only drive revenue but also create meaningful employment opportunities and build a more sustainable business model—one capable of generating passive income and long-term stability.
In an age where businesses often prioritize scale over service, Chad and Garret are proving that it’s possible to achieve both. Their success stems from a rare blend of resilience, heart, and strategic thinking—and they’re just getting started.
Conclusion
Chad Bishop brothers’s story is one of vision, grit, and integrity. Alongside his brother Garret, he has transformed InXpress Calgary from a modest franchise into a powerhouse of logistical innovation and customer care. Through unwavering dedication to both excellence and community, Chad is setting a new standard—one where business growth and social contribution go hand in hand.
Whether it’s through top-tier customer service, philanthropic outreach, or strategic business leadership, Chad continues to lead with purpose, redefining what it means to succeed in the modern entrepreneurial landscape.
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